To purchase an item online, simply click the “buy” button to the right of the item. When you have finished adding items to your order, click “checkout” to view and complete your order. Make any necessary adjustments to your order. To ensure prompt order processing, please fill out ALL required information. To finalize your order, click the “Submit Order” button. An order confirmation will be given to you and we recommend you print this page for your records. Please note that your billing address MUST be exactly the same as the billing address for your credit card. Orders without valid address verification may be delayed for further verification with your credit card bank. We reserve the right to cancel any order that does not meet bank verification standards.

Order by Fax: If you prefer to order via Fax, please fill out our online order form and fax it to us at: 1-818-995-1557

To find an item on our site, simply type in the name of the item that you are looking for in the “Search” box or browse our alphabet listing.

We honor the following major credit cards: Visa, MasterCard, American Express, Discover, JCB, & Diners Club. We also accept money order, cashiers check (Sorry no personal check) and PayPal. Please make Cashier’s Check or Money Order payable to The Perfume Collection, and mail payment to:
PCI, Inc.
Attn: Order Payment
15206 Ventura Blvd., Ste. 101Sherman Oaks, CA 91403

PayPal is another form of electronic payment using your email address to securely and conveniently send and receive payments online.  You must have a PayPal account set up prior to using this method of payment.  To set up an account with PayPal please visit www.paypal.com.  It is easy and free to set up a PayPal account.

Our PayPal email account to send payments to is:  (Will Provide) in the note section of the payment form, please include/reference your order number.

We will confirm your shipment one we have received the payment.

Please feel free to contact us if you should have any questions.

Gift wrapping is available for an additional $2.50 per item

For your convenience, The Perfume Collection will automatically send you updates regarding the status of your order via e-mail. You can also check the status of your order in our “Track Your Order” feature located on our home page. Go to “Track Your Order”

For your convenience, The Perfume Collection will send you an email with the tracking number and carrier information as soon as your order is processed and shipped. Please allow approximately 24 hours before tacking the package.

You may request a change to your order, provided that your order has not already been processed and shipped. Please email your exact changes and invoice number to our processing department at info@theperfumecollection.com. We will do our very best to accommodate your request.

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please send your cancellation request and invoice number to info@theperfumecollection.com . We will do our very best to cancel the order, and we will send a confirmation upon cancellation. If your account has already been charged, you can anticipate a refund to your account within 1-2 business days.

We try our best to keep all items in stock, but in the event an item you purchased is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.

1. All items must be returned within 14 days of receipt
2. All items must be unopened, unused and in the original packaging
3. An RMA number must be requested from customer service and included with the returned package (packages without an RMA number will be returned to the sender; please see “How do I return a package?”)

Please note that a 15% restocking fee and S&H will be assessed to all returned products, unless the return is because of our company error. Please be advised body care, hair care and skin care items cannot be returned.

1. Original orders over $100: Merchandise returned in full or partial will be assessed a $5.95 shipping charge, unless the total cost of non-returned items remains over $100.00
2. Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons
3. Damage/Wrong Shipment: Please call us at 1-800-xxx-xxxx within 48 hours of receipt to submit a claim
4. Cancelled Orders: Eligible for full refund, including S&H, if cancelled prior to shipping
5. Refused Items: A 15% restocking fee and S&H will be assessed accordingly
6. Returned To Sender: A $5.95 S&H fee will be assessed unless it was the result of our carrier’s error.
7. Missed Scheduled Delivery: A $5.95 redelivery fee may apply if reshipping is requested.
8. International Package Returns: A 15% restocking fee and any additional S&H will be assessed accordingly.

Dangerous Goods: Certain items including fragrances, aerosols, and nail polish are considered as dangerous goods by the US Department of Transportation (DOT). We use Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from your local Postmaster and at the Postal Service’s mailing standards website ate www.pe.usps.com

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 24-48 hours after you received the order. Please notify Customer service by either e-mail or call us at: 1-800-xxx-xxxx Monday – Friday 9:00am to 5:00pm (PST). Please hold on to all packaging material in case an inspection is necessary.l $2.50 per item

   Returns/Exchanges are easy. Please follow instructions below:

1. Email us or Call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
2. Securely package up the unused item(s) you wish to return or exchange in the original packaging to ship your product.Fill out the approved RMA form that has been emailed or provided to you and include it with your return.
3. We recommend that you obtain a delivery confirmation number and insure your returned package. We are not responsible for packages that are lost or damage, in transit to our warehouse.
4. You need to send the item back prepaid by you within 14 days of receiving it.
5. Write your RMA number on the outside of the shipping box.
6. Mail your return to:

PCI Inc.
C/o Returns Department
15206 Ventura Blvd., Ste 101
Sherman Oaks, CA 91403

Exchanges are processed within 5 business days and refunds in 14 business days. S&H charge is non-refundable. Allow at least one complete billing cycle for your refund or credit to appear on your credit card statement. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

                                      

Shipping	Order By
Ground Expedited 2nd Day Air Next Day Air International Standard International Expedited Canada,Military APO, FPO	December 11 Noon PST December 18 Noon PST December 19 Noon PST December 20 Noon PST November 13 Noon PST December 15 Noon PST December 08 Noon PST

                                                                                                                               

Our office will be closed on the following days:

1. Thanksgiving Day
2. Christmas Eve December 24th
3. Christmas Day December 25th
4. New Years Eve December 31st
5. New Years Day January 1st

We can ship to more than 30 international destinations worldwide. Our preferred carriers are UPS-International or United States Postal Service (USPS). Once the package reaches your country it will be processed and handled by the foreign customs for appropriate clearance. Your package will be delivered by the partnering local Post Office or UPS. PLEASE NOTE: Shipping charges do not include taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from The Perfume Collection, Inc, you are responsible for the original shipping costs to you, any duties and/or customs charges that are incurred one the package, and the cost of returning the package to The Perfume Collection, Inc. This amount will be subtracted from your merchandise refund. Perfume Collection, Inc. Has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package and it contents and cannot alter this valued if you have any shipping and handling questions or comments please contact us. Dangerous Goods:Perfumery products are classified as dangerous goods.Due to international postal regulations,we are unable to ship these products by Standard Airmail. If your order contains perfumery products, please select International Express shipping method. We will use UPS-International to ship your package. Your package will be cleared and delivered by UPS.

We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship Express service to APO/FPO U.S. Military addresses.Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed for up 8-10 weeks.

When an order is placed, we will attempt to obtain an authorization for the order amount.An authorization will check to see if the card is valid and may reserve the funds. It is not the same as ‘charging’ your card.The order amount is reserved for up to 30 days.We utilize Address Verification Service to verify your credit card billing information.If the bank needs more information, we will send you an email message, or if necessary contact you by telephone. Your card is charged when your package is shipped.

Yes, Perfume Collection, Inc allows you to ship to an address other than your billing address.However, we do require that you provide us with the billing address that match’s your card institution’s records. We recommend that you contact your card institution to update them with your approved secondary ship-to-addresses. Please note that orders may be placed on hold if we are unable to confirm the billing information with your credit card bank. If you are using an international/foreign bank credit card, we may require that you provide us with a signed authorization and proper identification to ship your products. Send a Fax Authorization containing the following items:

1. Copy of the front and back of credit card
2. Copy of Picture ID
3. A statement reading “ I authorize Perfume Collection Inc. to ship my order to the following” (shipping) address, and your billing address
4. A handwritten signature

Fax to: 818-366-3618

All orders will require 24 – 48 hours for processing time. Orders shipped with express services must be submitted by 1:00 PM Pacific Time Monday thru Friday to be processed the same day. Please note that shipments may be delayed if there is any problem with the verification of your order.

SHIPPING METHOD	Delivery Charge	TransitTime (Estimated)
Standard(Domestic US)  Expedited(Domestic US) 2nd Day Air(Domestic US) Next Day Air (Domestic US) APO/FPO, AK, VI, PR & US Territorios Canada Standard Ground International Standard International Express	$5.95 Flat-Rate (Free for orders over $100) $7.95 + $0.99 per item $12.95 + $0.99 per item $25.95 + $1.99 per item $9.95 + 1.99 per item $12.95 + 1.99 per item $17.95 + 2.50 per item $35.95 + 2.50 per item	2~8 Business days 2~4 Business days 1~2 Business days 1 Business day 7~10 Business days 7~14 Business days 2 ~ 4 Weeks 7~10 Business days

We ship directly from our California warehouse. Some items may be shipped direct from our vendors. To prevent any order processing delays, we will ship all in-stock items. You will only be charged for the items you receive. You will not be charged a separate shipping charge for multiple packages. Should an item on your order be out of stock, we will notify either by email or by phone. We may offer you the option to substitute an out of stock item with another item and we’ll be happy to ship the item free of shipping charges.If you order is originally over $100.00 we will honor the shipping charges.

Express Help Desk

1. Returns & Exchanges&-- This will link to “How do I return/exchange” answer
2. Shipping Cost & Transit Times -- This will link to “How long will it take before my order ships” answer
3. International Customers-- This will link to “Do you ship Internationally” Answer

Track Your Order

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We will try to respond to your inquiry within 24-48 hours.

 

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Customer Service

Toll Free:1-800-xxx-xxx

Mailing Address:

Perfume Collection, Inc
15206 Ventura Blvd., Ste 101
Sherman Oaks, CA 91403

Phone: 818-xxx-xxxx
Business Hours: 9:00 am – 5:00 pm Pacific Time Monday - Friday